Returns

All returns require an authorisation number before they are sent back to our facilities.

All returns must remain in original, unused, unwashed condition and include all original tags and packaging.

Returns must be received at our facilities within 10 days of the original delivery date.

We do not offer exchanges or refunds on discounted items, including any items where promotional discounts, offers or sale reductions have been applied.

Gift cards cannot be exchanged for cash. Any return associated with a gift card will have the appropriate value refunded against the gift card, as the original payment method.

We recommend sending any returns using a traceable & signature release service as BAINA is not responsible for any lost packages delivered without a signature or the cost of return shipping.

BAINA requires the return of any items intended for exchange, before the replacement items are dispatched. Any variation in product price or additional shipping fees incurred due to change of mind must be paid in full before the exchange is completed and shipped.

Refunds will be issued for the value of the returned item(s) only, once your return has been received and processed. Refunds are issued against the original payment method only, excluding any shipping costs associated with the original order.

Depending on your payment method, refunds may take up to 3 business days to be processed, before appearing in your account.

Any request for return, refund or exchange requires a receipt or proof of purchase. All item(s) must remain in original, unused, unwashed condition and include all original tags and packaging.

BAINA reserves the right to reject any returns that have not obtained an authorisation number, are returned in used, damaged, or otherwise unoriginal condition, or returned outside of our policy period. These items will be donated on behalf, or may be sent back to a nominated address at an additional cost.