Shipping & Returns
Shipping

All online orders are processed and shipped by the next business day.

Orders are shipped express from Melbourne, Australia. Our services include Australia Express Post for all local shipments and Australia Post for all international shipments.

  • Australia - 2 to 3 business days
  • New Zealand - 10 to 12 business days
  • Rest of the world - 10 to 15 business days

Shipping rates can vary and will be calculated at checkout. For international orders of a certain size that don't calculate shipping, please contact online@shopbaina.com for a freight quote.

For any special delivery instructions, please email us at online@shopbaina.com with your order number as the reference.

Please note: International orders may incur additional fees and duties. The responsibility for any custom duties, taxes or additional fees which may be imposed rest solely with the customer.

Please contact your local customs office to find out if your order will incur fees prior to completing your online purchase.

Refunds

We offer refunds on full priced items purchased online within 7 days of receipt of goods.

To request a return, please contact online@shopbaina.com with your order number and product details Items must be in original condition and include original packaging. Once your refund is processed the original payment method will be refunded in full for the value of the item(s) returned excluding shipping costs associated with the order.

Depending on your payment method, refunds can take up to 3 business days to appear in your account. We do not offer refunds on any discounted items, including any promotional discounts.

Please note: Any request for exchange or refund requires a receipt or proof of purchase and item/s must be unused and in original condition.

We recommend sending returns using a tracked option as Baina is not responsible for any lost packages or the cost of return shipping.

Exchanges

BAINA accept exchanges for full priced items purchased online within 7 days of receipt of goods.

We do not offer exchanges on any discounted items, including promotional discounts.