Shipping & Delivery

All online orders are processed and shipped within 2-3 business days. Please allow for additional processing time during periods with high order volumes such as promotional, sale, or pre-Christmas periods.

Any online orders containing pre-order styles will be processed and dispatched in full without split shipments. Once pre-order styles become available, order fulfilment will commence from the date specified upon the relevant pre-order product page.

All United States, Canada and Mexico orders are shipped from Dallas, United States using USPS or UPS.
All New Zealand orders are shipped from Auckland, New Zealand using NZ Post or Post Haste.
All United Kingdom and European orders are shipped from Northamptonshire, United Kingdom using Royal Mail, DHL or local carrier.

Non-Signature parcels are sent at the buyers risk. Please ensure sure that your courier has a safe place to leave your parcel if you will not be home to receive it in person. By selecting a non-signature service, the recipient acknowledges that parcel leave authority has been provided to the carrier. Regrettably, neither BAINA nor the carrier can provide refunds or replacements for goods that have been lost, damaged or stolen after being successfully delivered to your property.

In the event of a redirection back to the sender due to failed delivery at no fault of the sender, any additional shipping costs and import fees required for the return to sender will be charged to the receiver. Any refunds issued in association with such redirections will be made less any freight on export, freight on re-import, customs taxes, duties, fees and charges. Any re-shipment of returned orders will incur an additional shipping cost.